Customer Service Representative

5:12 pm

Main Job Tasks and Responsibilities:

  • Email Management/Filtering
  • Setting up Autoresponders (Zoho, Mailchimp)
  • Booking appointments with clients
  • Following up with clients/customers (sending thank you and other reminder emails)
  • Receptionist duties (answering occasional calls)
  • Calendar Management
  • File Management (organizing files using Dropbox etc)
  • Database building (eg. updating email or contact lists on your CRM)
  • Research on certain topics for blog posts, newsletters or others
  • Hotel and Flight Booking
  • Transcription (transcribing voicemail, video or audio, podcasts etc.)
  • Taking down minutes of meetings
  • Creating basic reports (reports on weekly tasks, deliverables, sales)
  • Preparing Slideshows (Powerpoint Presentations)
  • Manage and update Social Media Accounts
  • Knowledge on Zoho CRM, Eventbrite, Mailchimp,Gotomeeting is an advantage.

 

Key Competencies

  • Drive and determination to see clients succeed
  • Ability to work as part of a team
  • Excellent customer service skills
  • Basic understanding of business operation, including budgeting, creating business and marketing plans, contracts and agreements and time management
  • Good organizational skills
  • Good communication skills (verbal and written)
  • knowledge of customer service principles and practices
  • some experience in call center or customer service environment
  • Candidate must possess at least Bachelor’s/College Degree in any field.
  • At least 1 Year(s) of working experience in the related field is required for this position.
  • Preferably 1-4 Yrs Experienced Employee specialized in Customer Service or equivalent.
  • Graveyard shift (MST)

 

Interested? Please email your resume to hrdadmin@optimizex.com

 

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