Main Job Tasks and Responsibilities:
- Email Management/Filtering
- Setting up Autoresponders (Zoho, Mailchimp)
- Booking appointments with clients
- Following up with clients/customers (sending thank you and other reminder emails)
- Receptionist duties (answering occasional calls)
- Calendar Management
- File Management (organizing files using Dropbox etc)
- Database building (eg. updating email or contact lists on your CRM)
- Research on certain topics for blog posts, newsletters or others
- Hotel and Flight Booking
- Transcription (transcribing voicemail, video or audio, podcasts etc.)
- Taking down minutes of meetings
- Creating basic reports (reports on weekly tasks, deliverables, sales)
- Preparing Slideshows (Powerpoint Presentations)
- Manage and update Social Media Accounts
- Knowledge on Zoho CRM, Eventbrite, Mailchimp,Gotomeeting is an advantage.
Key Competencies
- Drive and determination to see clients succeed
- Ability to work as part of a team
- Excellent customer service skills
- Basic understanding of business operation, including budgeting, creating business and marketing plans, contracts and agreements and time management
- Good organizational skills
- Good communication skills (verbal and written)
- knowledge of customer service principles and practices
- some experience in call center or customer service environment
- Candidate must possess at least Bachelor’s/College Degree in any field.
- At least 1 Year(s) of working experience in the related field is required for this position.
- Preferably 1-4 Yrs Experienced Employee specialized in Customer Service or equivalent.
- Graveyard shift (MST)
Interested? Please email your resume to hrdadmin@optimizex.com
