Virtual Sales Assistant

Job Responsibilities:

  • Answer calls and responds to emails
  • Screen and scrub lead information
  • Handle customer inquiries both telephonically and by email
  • Research required information using available resources
  • Provide customers with products and service information
  • Enter new customer information into system
  • Update existing customer information
  • Process orders, forms, and applications
  • Schedule and follow up appointments
  • Facilitate and Record Customer/Client meetings
  • Calendar management
  • Call or Meetings transcriptions
  • Identify and escalate priority issues
  • Follow up customers calls where necessary
  • Document all call information according to standard operating procedures
  • Complete call logs
  • Produce call report
  • Knowledge in SEO or Social Media is a plus

Job Requirements:

  • Knowledge of customer service principles and practices
  • Knowledge of call center telephony and technology, (VOIP/CRM)
  • Some experience in call center or customer service environment
  • Good Data entry and Typing Skills
  • Knowledge of administration and clerical processes
  • Verbal and Written communication Skills
  • Listening Skills
  • Problem analysis and problem solving
  • Customer service orientation
  • Ideal candidate must possess at least 5 of the following:
    • Positive self-con?dence
    • Strong organizational skills
    • Proactive and open to change
    • Commercial awareness
    • Adaptability with regards to the latest trends in the market
    • Highly creative
    • Good team working skills
    • Excellent communication skills
    • Numerical skills
    • Computer literacy
    • Internet savvy
    • Initiative

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