Job Responsibilities:
- Answer calls and responds to emails
- Screen and scrub lead information
- Handle customer inquiries both telephonically and by email
- Research required information using available resources
- Provide customers with products and service information
- Enter new customer information into system
- Update existing customer information
- Process orders, forms, and applications
- Schedule and follow up appointments
- Facilitate and Record Customer/Client meetings
- Calendar management
- Call or Meetings transcriptions
- Identify and escalate priority issues
- Follow up customers calls where necessary
- Document all call information according to standard operating procedures
- Complete call logs
- Produce call report
- Knowledge in SEO or Social Media is a plus
Job Requirements:
- Knowledge of customer service principles and practices
- Knowledge of call center telephony and technology, (VOIP/CRM)
- Some experience in call center or customer service environment
- Good Data entry and Typing Skills
- Knowledge of administration and clerical processes
- Verbal and Written communication Skills
- Listening Skills
- Problem analysis and problem solving
- Customer service orientation
- Ideal candidate must possess at least 5 of the following:
- Positive self-con?dence
- Strong organizational skills
- Proactive and open to change
- Commercial awareness
- Adaptability with regards to the latest trends in the market
- Highly creative
- Good team working skills
- Excellent communication skills
- Numerical skills
- Computer literacy
- Internet savvy
- Initiative